Sister Bay Furniture Policies
Changes or cancellation of your order must be submitted within 1 week after we receive your order.
Purchase orders may be submitted either:
A. Via fax on your company form to (262) 714-4340
B. Via email to firstname.lastname@example.org You will receive an order acknowledgement within 1 business day of placing your order.
If you do not receive an acknowledgement or if you have any changes or corrections to your order, you must notify us within 2 business days. Orders processed and packaged for delivery cannot be cancelled.
Yearly gross sales of $10,000 or more are required to become and remain a Sister Bay dealer.
Lead times typically increase during busy spring and summer months. Please refer to your sales order acknowledgement for the estimated ship date.
Please contact customer service at (866) 947-7632 for autorization to return a product. Items which are returned in their original packaging and are deemed resalable will be credited to your account, less a 15% restocking charge. Any item which has been discontinued or has been assembled is not returnable.
Sister Bay offers a limited warranty to the original purchaser. Our polyethylene outdoor furniture products will be free of original defects in workmanship and materials. This warranty is effective from original date of purchase and consist of twenty (20) years for residential enjoyment and seven (7) years of commercial enjoyment. Sling chairs carry a two (2) year warranty. Swivel and rocker chairs carry a five (5) year warranty on hardware. Fire table internal components are covered by a (1) year warranty. Our polyethylene Fire Table surround follows the standard warranty. In the event that a product item needs to be replaced completely and is no longer offered in our collection, an item of similar value and style will be offered.
Additional charges such as labor and freight/handling are not included in this warranty. Normal wear and tear, scratching or chipping of polyethylene, negligence, abuse, incorrect assembly, staining, fading, chemical misuse and acts of nature do not pertain to this warranty.
In addition, polyethylene is a synthetic product and may scratch or fade depending on elements such as sunlight and other factors of nature or mankind. Expansion and contraction are to be expected in extreme temperature changes and is not to be considered defects in material or workmanship. Our stainless steel fasteners are covered as part of this warranty against structural failure. Stainless steel fasteners may rust in certain conditions if not cared for properly, rusting hardware is not covered in this warranty. Structural failure due to rusting fasteners, damage caused by unauthorized service or repair, fabrication or revisions to original finished product, or any attempt to use in a manner other than the purpose for which it is intended is not covered under this warranty.
Sister Bay offers a warranty on cushions purchased to be free of original defects in workmanship and material for one year from date of purchase for residential use only. Compression of cushions is not considered a defect. Commercial use is not covered.
MINIMUM ADVERTISED PRICE POLICY (MAP)*
Sister Bay Outdoor Living has determined that its interests are best served through the adoption of a minimum advertised price (“MAP”) policy. This MAP policy is designed to (1) protect reseller margins so that desirable pre-sales and post-sales services and infrastructure can be provided by our channel partners (2) support the Sister Bay brand as a premium offering; and (3) avoid destructive intra-brand channel conflict. This MAP policy is 100% of MSRP on the price sheet. Anything less than 100% MSRP is not permitted.
This MAP policy covers all Sister Bay internet sales located in the United States. Although resellers remain free to establish their own resale prices, Sister Bay will, without assuming any liability, unilaterally impose sanctions as described in this policy against resellers who advertise applicable Sister Bay products at prices below those specified herein. Sister Bay will not discuss any conditions of acceptance related to this MAP policy, as it is non-negotiable, and will not be altered for any reseller. Sister Bay neither solicits, nor will it accept, any assurance of compliance with this MAP policy. Nothing in this MAP policy or in any other contract or agreement with Sister Bay shall constitute an agreement between Sister Bay and reseller that the reseller will comply with this MAP policy.
MINIMUM ADVERTISED PRICE
The current listing of products and applicable MAP prices are not published on Sister Bay’s website. The products and MAP may be changed from time to time at Sister Bay’s sole discretion. Sister Bay resellers are responsible for remaining current with MAP policy, products and pricing. All Sister Bay products are subject to the MAP policy. Each advertisement below the MAP will be a violation of the policy. The MAP policy applies to all advertisements of specific Sister Bay products in and all media including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio and public signage.
Sister Bay reserves the right at any time to modify the MAP policy in whole or in part.